Refund Policy

Our Commitment to Satisfaction

At North American Hoganas, your complete satisfaction is our top priority. We stand behind the quality of our work and are committed to making things right if you're not completely satisfied with our services.

Service Satisfaction Policy

We offer a comprehensive satisfaction policy for all our painting and repair services:

• If you're not satisfied with our work, we will return to correct any issues at no additional cost
• We provide written warranties on our workmanship as specified in your service contract
• All concerns must be reported within 30 days of project completion
• We will work with you to resolve any issues to your complete satisfaction

Refund Eligibility

Refunds may be considered in the following circumstances:

Non-Refundable Situations

Refunds are generally not available in the following situations:

• Work completed according to contract specifications
• Customer dissatisfaction with approved color choices or design decisions
• Normal wear and tear after project completion
• Damage caused by customer or third parties after completion
• Changes in customer preferences after work is completed
• Custom-ordered materials that cannot be returned

Refund Process

If you believe you are entitled to a refund, please follow these steps:

1. Contact us immediately to discuss your concerns
2. Provide detailed information about the issue
3. Allow us the opportunity to inspect and correct any problems
4. If resolution cannot be reached, submit a written refund request
5. We will review your request and respond within 5 business days

Refund Timeline

When a refund is approved:

• Cash payments: Refunded within 3-5 business days
• Check payments: Refunded within 5-7 business days
• Credit card payments: Refunded within 5-10 business days (depending on your bank)
• Refunds will be issued using the same payment method as the original payment

Warranty Coverage

Our workmanship warranty covers:

• Paint adhesion and application defects
• Premature peeling or cracking due to poor preparation
• Defects in our repair work
• Issues arising from our workmanship or materials

Dispute Resolution

If you're not satisfied with our refund decision:

• We encourage direct communication to resolve issues
• Mediation services may be available for complex disputes
• Disputes may be subject to arbitration as specified in your service contract
• All disputes will be handled according to Pennsylvania state law

Prevention is Key

To avoid issues that might lead to refund requests:

• We provide detailed written contracts specifying all work to be performed
• Color samples and material selections are confirmed before work begins
• Regular communication throughout the project keeps you informed
• Final walkthrough ensures your satisfaction before project completion

Contact Us

If you have concerns about our work or need to discuss a potential refund, please contact us immediately: